F.A.Q.
Hello! How can we help?
What is your exchange policy?
Please contact us via whatsapp / email if you have any exchange request.
For items at regular prices, you may exchange unworn products for different sizes or styles within 7 days at
- Tsim Sha Tsui MTR shop collection point
- Lai Chi Kok MTR shop collection point
- 6/F SOGO Causeway Bay consignment store
- Central Warehous, Lei Muk Road, Kwai Chung
All items for exchange must be in new, unused condition and include their original packaging, tags, and sole protectors. Please note that only one exchange is permitted per purchase. Alternatively, you can send exchange items to our designated address, but the shipping costs will be the responsibility of the customer.
Please be advised that exchanges for discounted items are not accepted.
We do not allow returns or provide refunds for any items.
Please note we do not accept exchange for discounted items.
We do not accept returns or offer refund for all items.
Do you accept returns?
We do not accept returns.
Where To Exchange My Items?
Please contact us via whatsapp / email if you have any exchange request.
You may exchange unworn products for different sizes or styles within 7 days at
- Tsim Sha Tsui MTR shop collection point
- Lai Chi Kok MTR shop collection point
- 6/F SOGO Causeway Bay consignment store
- Central Warehous, Lei Muk Road, Kwai Chung
Do you ship to countries other than the HK and Macau?
No, we do not. However, if you are unable to find the same models with your local distributor, we can seek special approval to make an exception for regions outside our current support area.
WHERE CAN I TRY FIVEFINGERS IN HK AND MACAU?
We have consignment counter in
- 6/F, SOGO CAUSEWAY BAY, HONG KONG
- 5/F SOGO KAITAK, KOWLOON
- 3/F NEW YAOHAN, MACAU
How Can I Track My Order?
We normally deliver by SF EXPRESS / JD EXPRESS.
Can I pick up at store directly?
Yes, but we will need 2-3 days to arrange pick up.
Do you support SF EXPRESS locker address?
Yes, you can type the SF LOCKER address and code directly.
